Client Account Management (CAM):
The Client Account Management team manages multiple aspects of our Enterprise customer accounts. We collaborate with internal teams and field sales team to ensure IT solutions and fulfillment are executed with Five Star Service. We strive to make it easy for our customers with large spend, complex needs and specialized procurement process to do business with Zones.
Support elements:
- Client Communication
- Order Management
- Quote Creation and Delivery
- Returns Management
- Pricing program maintenance
- Engagement with internal support departments
- Internal resource coordination
- Account management
- Managing E-Commerce client portal
Sales Operations Specialist (SOS):
Sales Operations Specialist provides specialized high-level support in following key areas which come under the umbrella of Sales Operations.
- Order Management
- Managing Deployment projects
- Managing E-Commerce client portal
Initiatives and results expected:
- Enter standard and repeatable orders for IT hardware and software products for US based business as per the procedure laid out in SOP.
- Update new products and prices, remove products (customer’s request or end of life) as part of Catalog Maintenance.
- Keep all the relevant SOPs for the Accounts/activities assigned up-to-date.
- Highlight to the Sales team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis.
- Act as a liaison between sales and other departments to remove obstacles, facilitate delivery of service to customers and address issues impacting sales teams.
- Build trusting relationships with Sales and Corporate Support leadership.
- Frequent communication.
- Follow-through.
- Work with appropriate departments to identify, fix and fulfill Sales orders that are shipped and not Invoiced.
- Manage account specific mailbox and take appropriate actions.
- Ensure all assigned duties are completed timely and according to SLA.
- Participate in weekly sync calls with sales teams to facilitate communications, continuous improvement, and/or alignment of support.
- Publish reports as required to the Sales Team.
- Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.
What’s in it for you?
Working at Zones PK in the CAM and SOS department will allow you the unique opportunity to interact extensively with customers and build relationships. You will get a chance to keep track of how you are maintaining your Service Level Agreements. You will be able to review processes and streamline them to enhance return on investment.